Chloe Banks – Be More Tigerlily Privacy Policy.
Last updated: 18/06/2023

This Privacy Policy describes how Chloe Banks – Be More Tigerlily (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit https://bemoretigerlily.com (the “Site”), use our services,  or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a client, prospective client, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law, including emailing you to notify you of the change if you have provided us with an email address.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

– Basic contact details including your name, address, phone number, email.
– If you are a client you may also share social media account information with us including, but not limited to, your username and password.
– Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

If you are a client, some of our Services might require further information from you. You may elect not to provide this information, but doing so may prevent us from being able to effectively carry out some tasks.Any passwords and login details will be stored securely by the GDPR compliant platform ‘LastPass’ in an encrypted network. Details of LastPass’ Privacy Policy can be found here: https://www.lastpass.com/trust-center/privacy

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. Further information about this can be found in our Cookie Policy.

How We Use Your Personal Information

– Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you. These Services vary for each individual contract that is established.
– To respond to queries. Any information you submit to us via the contact form or by email will be used to resolve your query or to establish a contract and working relationship if you choose to become a client.
– Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
– Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

– With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
– When you directly request us or otherwise consent to our disclosure of certain information to third parties.
– In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in “How we Collect and Use your Personal Information” and “How we Disclose Personal Information”:

NONE.

Categories of Recipients:

– Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children (those under the age of 18), and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, or have reason to believe they have done so, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether you are a client or prospective client, to provide the Services, to respond to queries, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. However, your personal information will be deleted by us within 3 months of the closing of any queries, or the contract/working relationship coming to a close, with the exception of those required to be kept by us for legal, administrative, or security purposes. We say within 3 months to allow you to change your mind, or to allow us to link any previous queries submitted by you to later ones you submit, allowing us to more accurately and effectively resolve your query. However, you can request that we delete this data sooner by contacting us via the contact details listed below, with the exception of any data required to be kept by us for legal, administrative, or security purposes.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

– Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

– Right to Delete. You may have a right to request that we delete personal information we maintain about you.

– Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

– Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

– Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

– Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
– Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
– Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
– Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as communications that are deemed necessary for us to fulfil our contract with you or to answer any queries that you have.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Data Breach

If we become aware that the the security of the website has been compromised or any stored personal information has been leaked as a result of the actions of third party interference with our systems we reserve the right to take reasonable measures to resolve this issue and prevent it from happening again, including, but not limited to reporting to the appropriate law enforcement authorities. We will also make reasonable attempts to inform users or clients who may have been effected by the breach if we believe that the breach poses reasonable risk of harm to the individual. We will do this by sending emails to those whose email addresses we hold and posting a notice on the website.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information may also be processed by third party service providers and partners in these countries.

Policy Acceptance

By continuing to use our Services you acknowledge that you have read this Privacy Policy and agree to all of its terms and conditions and you agree to be bound by this Policy. If you do not agree to this Policy and its terms then you are not authorised to continue using or accessing our Services.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at: chloe-anne@bemoretigerlily.com or contact us at Chloe Banks, NCLT House, Dark Lane, Camelford, ENG, PL32 9UJ, United Kingdom